After months of battling mysterious water stains on my dining room ceiling and interior walls, I realized I had a serious roof leak. What made this situation particularly challenging was that my home had solar panels installed by a company that, unfortunately, wouldn’t come out to inspect their own work. They insisted I contact a roofer since the system was out of warranty, leaving me to navigate this daunting task alone after the passing of my husband.
I began calling roofing companies that advertised solar panel expertise, but was met with consistent rejection. Either they weren’t interested in repair jobs, or I was treated dismissively, as if I didn’t understand the issue. It was incredibly frustrating, especially when I could clearly see a missing collar on one of the solar panel mounts. One roofer even came out and told me my roof was ‘fine,’ which, as you can imagine, was incredibly disheartening when I was dealing with visible water damage. It felt like that classic scenario where you tell your husband the car is making a funny noise, and he finds nothing—except in this case, the ‘funny noise’ was a major leak!
Then, I found North Star Roof Services. From the very first call, they were different. They listened to my concerns, understood the complexity of dealing with solar panels, and treated me with respect. They came out promptly, thoroughly inspected my roof, and immediately identified the missing collar and other potential issues.
From the moment I contacted them, they were a breath of fresh air. Mike Crum, in particular, was incredibly responsive and proactive. He didn’t just look at the roofing issue; he understood the interconnectedness of the damage. What truly impressed me was that Mike brought in other contractors who were subject matter experts: solar panel specialists, independent insurance adjusters (a resource I didn’t even know existed!), painters, and sheetrock contractors. He recognized that a roof leak impacts more than just the roof itself.
The North Star Roof installers were extremely diligent in their preparation of my property, ensuring my landscaping was protected, and meticulously installing the new roof. Their cleanup was thorough, leaving no trace behind. In short, North Star took care of everything. They coordinated all the necessary repairs, from the removal of the older solar panel system and old roof to the interior damage, making a potentially overwhelming process completely manageable.
Thanks to North Star Roof Services, my dining room is dry, my ceiling is stain-free, and I can finally breathe a sigh of relief. They turned a stressful and frustrating experience into a positive one. If you’re looking for a roofing company that is honest, reliable, and truly cares about their customers, especially if you have solar panels, I highly recommend North Star Roof Services. They are a true gem!
Kathy
I can’t say enough good things about North Star Roof Services! Mike and his team are absolute professionals who do quality work for a fair price. They did a thorough inspection, clearly explained our options, got right back to us with a fair quote and a scheduled date, showed up when they said they would, did an excellent job with quality material, and were extremely respectful of our property and that of our neighbors. Mike communicated with us every step of the way, answering every question we had and being genuinely concerned that we were satisfied with the work. I would 100% recommend them for any roofing needs! And no, we aren’t related to or affiliated with anyone from the company. We are just really satisfied customers.
Jen Porter Cappeto
The roof replacement for my house was a huge job based on the condition of the roof and gutters. I am so glad I contacted North Star Roof Services for the job. Their work is impeccable, the owner Michael Crum is an added bonus. He is extremely professional, knowledgeable, and timely. The other great thing was what I paid, and how he took the time to explain what I needed and why. The workers did a fast, professional job and cleaned up very well. The look of the finished product is great. I have no reservations about recommending North Star Roof Services to anyone, have them call me. If there were 10 STARS to rate them I would! **********
Maria Santos
I needed a quality roofer and I was resigned to the hours it would take to find one I could trust- I found North Star Roofing online and filled out some prelim info and received the first phone call within minutes of that. They were never pushy, simply asking for what info I could give about my roof replacement needs. They came out twice before doing the job to affirm exactly what I wanted/needed. They talked with my insurance adjuster on my behalf to explain what they were doing and what they felt the job required. All this to say, they began at 7:45 am and were completed by 12:30 pm. The dumpster was picked up the next day. From first contact to tear off to finishing new roof, all my expectations were exceeded. I recommend this company in the highest way possible.
Sincerely,
Pastor Don Meckley, Forked River
These guys knocked out my large flat roof at my business with little advance warning and turned me on to the latest in flatroofing materials. Professional installation and quality product for sure. Price was very reasonable and they even addressed and corrected some structural carpentry that needed attention while doing the job. Highly recommend North Star Roof Services
Greg Trout
Work and clean up scheduled finished on time and as promised. Very satisfied with results from this professional company.
Fran Smith
Very professional. Started on time and finished in 1 day. Great customer service very friendly.
Robert Williams